Privacy Policy

At Rose Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, phone number, email address, and postal address (if provided).

• Travel Details: Pickup and drop locations, trip dates, destination, package type, and special requests.

• Payment Information: Transaction details via UPI, bank transfer, or cash (no sensitive payment data is stored digitally by us).

• Usage Data: Information about how you interact with our website, WhatsApp, or customer support (e.g., IP address, browser type, device info).

• Identity Verification: Government-issued ID proof (if required for specific routes or legal compliance).

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Confirming and managing your bookings.

• Communicating trip updates, driver details, and payment reminders via call, WhatsApp, or SMS.

• Providing customer support and handling complaints or refunds.

• Improving our services, website, and customer experience.

• Complying with legal or regulatory requirements (e.g., tax or transport authorities).

3. Data Protection & Security

• We implement reasonable security measures (e.g., access controls, encrypted storage where applicable) to protect your data from unauthorized access, loss, or misuse.

• Access to personal data is restricted to authorized Rose Travels employees and drivers only on a need-to-know basis.

• While we strive to protect your data, no method of transmission over the internet is 100% secure. You share information at your own risk.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data only in these limited cases:

• With service partners (e.g., payment gateways, SMS providers) strictly to fulfill your booking.

• With legal authorities if required by law, court order, or government regulation.

• To protect our rights in case of fraud, security incidents, or violation of our Terms & Conditions.

5. Data Retention

• We retain your personal and travel data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax or dispute resolution purposes).

• Typically, booking records are kept for up to [12 months] unless a longer retention period is required.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your data (subject to legal obligations).

• Withdraw consent for non-essential communications.

To exercise these rights, please contact us using the details below.

7. Communication Policy

• By booking with Rose Travels, you agree that we may contact you via call, WhatsApp, or SMS regarding your booking, confirmations, reminders, or service updates.

• We do not send promotional messages without your explicit consent. You can opt out of non-essential communications at any time by replying “STOP” or contacting us.

8. Cookies & Website Tracking

• Our website may use cookies to improve user experience and analyze traffic. You can disable cookies in your browser settings, but this may affect website functionality.

• We do not use cookies to collect personal information without your knowledge.

9. Third-Party Links

• Our website or communication may contain links to third-party services (e.g., payment pages, maps). We are not responsible for the privacy practices of those external sites.

10. Children’s Privacy

• Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on our website or shared via reasonable notice. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or delete your personal data, please contact:

Rose Travels
📞 +91 98507 70770
📧 rosetravels2377@yahoo.com
💬https://rosetravels.in/